Your satisfaction is important to us! We offer refunds or exchanges on unused and unopened products within 15 days of your Item being delivered. Items must be returned in their original packaging.
To initiate a refund or exchange:
•Contact us smellaliciousbysadiii@gmail.com with your order number and details of the issue.
•Once we receive and inspect the returned item, we will process your refund or send a replacement.
Please note that return shipping costs are the responsibility of the customer unless the product is defective or incorrect.
Please note:
•Shipping fees are non-refundable.
All sales for Clearance and Perfectly Imperfect items are final.
These discounted items are sold “as-is” due to minor imperfections or changes in branding, and no refunds or exchanges will be offered for them.
For any questions about your order or to start a return/exchange process, please contact us at:
Email: smellaliciousbysadiii@gmail.com
We strive to process all orders within 2-3 business days. However, during periods of high order volume, processing may take up to 7 days. Once shipped, standard delivery typically takes 5-7 business days, depending on your location.
Once your order has shipped, you will receive a tracking number via email. Please note that shipping times may vary during peak periods or due to circumstances beyond our control, such as holidays or carrier delays. We are not responsible for any delays caused by these factors
If you realize your address is incorrect, contact us immediately. If your order has not yet shipped, we will do our best to correct it. If the package is returned to us due to an incorrect address, you may choose to:
a. Pay an additional shipping fee for reshipment.
b. Request a refund for the product cost, minus the original shipping fee.